GENERAL QUESTIONS

Our nails are handcrafted with care, reusable, and designed to match the latest trends, without the salon wait. Each set is made with love and built for real life: easy to apply, gentle on your natural nails, and ready to slay in minutes.

Super easy! Apply in 3 quick & simple steps - prep, glue and press!

Soak your fingers in warm, soapy water with a touch of oil for 10–15 minutes. Use a cuticle stick to gently lift the edges. Take your time, soak longer if they’re not ready yet.

All handmade nails are reusable. Because your nails are made with salon products, they are strong and durable. Best application method to reuse the nails: Tabs applied on the back of press on, and liquid glue on your natural nails. This creates a nice barrier so you can easily remove the glue from the back of press on. WHEN USING ADHESIVE TAB: Nails can be reused over and over. Simply clean off the used adhesive tabs from the backside of the nails. WHEN USING GLUE: Gently remove nails, once removed softly file away excessive glue from underside.

WITH ADHESIVE TABS: 3-7 days, easy to apply & remove, perfect for short-term wear. WITH NAIL GLUE: 14-21 days, strong hold, ideal for long-lasting, everyday glam. TIP: Prep nails and avoid water for at least 1 hour after applying for best results

Order & Returns

We currently ship within Canada and the USA. We're working on expanding, so stay tuned for updates!

For local orders, standard delivery takes 2–4 business days. US shipping typically takes 3–7 business days. Please note: These timeframes are estimates provided by our carriers, and occasional delays may occur.

Please make sure your shipping address is entered correctly at checkout — we cannot be held responsible for undelivered items due to incorrect or incomplete addresses. We’re also not liable for lost or stolen packages once they’re in the hands of the shipping carrier. However, we truly care and will do our best to help! If you realize there’s an issue with your delivery or address, please contact us immediately at auralux.nailz@gmail.com. What we can do depends on the status of your order, but we’ll always try to find a solution 💌

If your order hasn’t shipped yet, email us ASAP at auralux.nailz@gmail.com and we’ll do our best to help. Once it's been processed or shipped, we can’t make changes.

Due to the nature of our products (handmade, personal-use beauty items), all sales are final — we do not offer refunds or exchanges. However, your happiness matters to us! 💌 If your order arrives damaged, incorrect, or with missing items, please reach out within 48 hours of delivery at auralux.nailz@gmail.com, and we’ll do our best to make it right.